![]() ![]() Was instructed our room wasn’t ready yet, which is fine, since check-in is at 4:00 PM. My elderly mother and Aunt arrived at 3:30 PM at the casino. Either way, it’s a shame, they did a very nice job with the building and the grounds, but the lack of workers in time that it takes to get things done, is very disappointing and will hurt business. I don’t know if it’s a matter of not enough people in the area to work, or the resorts decision to not hire many people. ![]() She did end up taking the meal off the bill. Once she did, she disappeared again for another 10 minutes, and I had to go find her. It took 20 minutes for the manager to even acknowledge me. I was told I had to speak to the food manager. When I went down to the front desk to check out, I asked that the meal be taken off the bill. Servers had to come to our room three times to bring stuff for one meal. There was no creamers for the coffee and no butter or syrup for the French toast, which had apples and sauce on it, which were not mentioned on the breakfast card. Went back up to the room and left of the breakfast card on the door. None of the bars after the concert, had enough people working. Most of the people around the bar did not have drinks. The bar and grill had about 80 people at the bar, with only one bartender. Then it all fell apart… The resort is in dire need of more employees. Had great meal at the Cellaio Steakhouse. The room was very nice, large, neat and with all the amenities. ![]()
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